Returns & Exchanges

• Can I return or exchange a gift?

  Please note that orders made on Meta Shops can only be returned for refund or store credit and cannot be exchanged. We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift...

• Extended Holiday Returns & Exchanges

  Kick back and relax this holiday season knowing your Roark gifts come with an extended return & exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 26th here. As always, free shipping is included for all orders $100+. Discounted items are exc...

• How do I return or exchange my order?

  Please note that orders made on Meta Shops can only be returned for refund or store credit and cannot be exchanged. We offer three options for returns and exchanges: Exchange for another color or size Return for an eGift Card Return for a refund back to the original payment method.  If you no l...

• What is your return or exchange policy?

  Rest easy, we offer free returns and exchanges within 30 days for items purchased at Roark.com for US customers. Items must be in new, unused condition with the original packaging and tags. Discounted items are excluded and cannot be returned or exchanged. Please also note that orders made on Met...

• When will I receive my Refund, Exchange, or eGift Card Refund?

  For the fastest processing, as soon as the Returns Bar processes your return or exchange: You will receive your refund We will begin processing your new order You will receive you eGift Card refund If you ship your return back to us, as soon as it is received and accepted: You will receive your...