Returns & Exchanges

• Can I return or exchange a gift?

  We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need two numbers to begin a gift return: Order Num...

• Extended Holiday Return Period

  Kick back and relax this holiday season knowing your Roark gifts come with an extended return & exchange period. Orders that were fulfilled from Nov. 1st through Dec. 15th can be returned or exchanged for free until Jan. 15th at Roark.com/returns. As always, free shipping is included for all ...

• How do I return or exchange my order?

  We offer three options for returns and exchanges: Exchange for another color or size Return for an eGift Card Return for a refund back to the original payment method.  If you no longer have access to the original payment method, please select an eGift Card as your refund option instead. We offer...

• What is your return or exchange policy?

  Rest easy, we offer free returns and exchanges within 30 days for items purchased at Roark.com for US customers. Items must be in new, unused condition with the original packaging and tags. Discounted items are excluded and cannot be returned or exchanged. We offer three options for returns and ...

• When will I receive my Refund, Exchange, or eGift Card Refund?

  For the fastest processing, as soon as the Returns Bar processes your return or exchange: You will receive your refund We will begin processing your new order You will receive you eGift Card refund If you ship your return back to us, as soon as it is received and accepted: You will receive your...